Fix Auto optimises repair deployment process

23 March 2022 | David Young

Fix Auto UK has created the role of Network Manager to further elevate its swift and efficient deployment of repairs to its Franchise Partners

Fix Auto optimises repair deployment process

Fix Auto's head of corporate clients Rob Pugh (left) with Luke Peers who takes up the newly created role of Network Manager with immediate effect

Luke Peers, who previously held the position of Network Performance Consultant where he closely monitored the performance of Fix Auto UK repairers, takes up the role with immediate effect, reporting directly to Head of Corporate Clients Rob Pugh.

By working closely with Fix Auto UK's Regional Business Managers and its Cheshire-based customer service centre, Luke's primary objective will be to manage and facilitate the network's repair volumes by directly overseeing its regional post-coded deployment process.

Commenting on the appointment, Rob Pugh said: "This is yet another vital appointment as we strive to continually provide an industry-leading service, not just to our Franchise Partners, but also to our insurer clients.

"Ultimately, we felt we wanted to further improve the way in which we manage our work deployment processes, headed by a single point of contact.

"Luke's previous role ensured he was already at the heart of that process. He will now oversee all aspects and management of the process to ensure a smooth and faultless service. In essence, Luke will be the standout conduit between our customer service centre 'hub' and our repairers."

Luke, who joined the network two years ago having been previously contracted to it since 2017, said: "This is a great opportunity to truly make an impact on the whole repair process for the benefit of the entire network, our insurer clients and, above all, motorists who rely on Fix Auto UK to repair their vehicles as quickly as possible.

"I've been emersed within the network for five years now and our goal is always to provide an unrivalled end-to-end service for our insurer clients and our Franchise Partners. It really is a huge responsibility and one I respect."